Greenpod Terms and conditions of website use:

This Website, www.greenpod.co.uk, is owned and operated by Greenpod.

Your use of the Website is subject to the following terms and conditions including Our Privacy Policy, and Standard Terms and Conditions of Business which are accessible through this page      ( the “Conditions”). Your continued use of the Website indicates Your acceptance of these Conditions.  If You breach any of these Conditions then Your permission to use this Website will terminate immediately without notice being given to You and We reserve the right to deny access to any person who fails to comply with these Conditions.

We reserve the right to make changes to this Website at any time without notice and it is your responsibility to re-visit this page each time You use the Website to ensure that You comply with these Conditions.     

1.Website Content
1.1Unless otherwise specified all content and materials published on the Website are presented solely for Your private, personal and non-commercial use.
1.2The copyright, design rights and other intellectual property rights contained within the Website are owned solely by Us or other third party licensors (unless otherwise stated).

2.Website Use
2.1You do not have any right to modify, copy, edit, vary, reproduce, publish, display, distribute, store, transmit, commercially exploit or disseminate any part of the Website to any other party or make the same available in hard copy or on any other medium without Our prior written consent.
2.2You are permitted to print or download extracts of the Website for Your own personal use and shopping research only and You must not extract or utilise substantial parts of the Website or repeatedly extract or utilise insubstantial parts.
2.3You must not attempt to interfere with the proper working of the Website. In particular, You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet connected device of the Website.
2.4You warrant and undertake that You will not use the Website for any purpose that will infringe any third party intellectual rights, or for any purpose which is illegal or prohibited by these Conditions (including without limitation the posting or sending of abusive, libelous, defamatory or obscene material or content).
2.5By posting any information or content on our Website (in accordance with clause 2.6) you agree that You will be granting Us a non-exclusive, irrevocable, royalty free, worldwide licence to publish all such content except any part of the content which is personal information (as set out in Our Privacy Policy).

3.Our Obligations
3.1We will try to make the Website available but cannot guarantee that it will operate continuously or without interruptions or be error free and We accept no liability for its unavailability.  If You notice that there is an error affecting Your access to or use of the Website, You should report it to Us immediately and We will try to correct it as soon as possible.
3.2We will take all reasonable steps to ensure that the Website is free from any viruses but cannot guarantee or warrant that any material available for downloading from the Website (in accordance with Condition 2.2) will be free from infection, viruses and/ or other destructive properties. Greenpod recommends that You use Your own virus protection software.
3.3We do not warrant that the Website is compatible with Your browser or computer configuration. You will be responsible for ensuring that Your computer system meets all relevant technical specifications necessary to use the Website.

4.Links
4.1The Website may contain links that allow You to visit other websites operated by third parties. You acknowledge and agree that We have no control over any such websites and We are not responsible for the protection and privacy of any information which You may provide within those websites, or for the availability or content of any such websites. Any concerns regarding any external link should be directed to its website’s owner or administrator


Greenpod Terms and Conditions of Sale


PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE

1. Format of the Contract
1.a These terms of sale apply to all goods supplied by GREENPOD, whose office and trading address is Thames Court, 1 Victoria Street, Windsor, Berkshire, SL4 1YB (the "Supplier").
1.b No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us.
1.c The contract is subject to your right of cancellation (see below).
1.d The Supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods
2.a The description and price of the goods you order will be as shown on the Supplier’s website at the time you place your order.
2.b The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.c Every effort is made to ensure that prices shown on the Supplier’s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.
2.d In addition to the price, you may be required to pay a delivery charge for the goods.

3. Payment
3.a Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.b There will be no delivery until cleared funds are received.
3.c Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.d We trade in sterling (GBP). Any figures shown on the website in other currencies are for guidance only. Check with your card issuer for their rates and fees for international transactions.

4. Delivery
4.a The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.b Orders placed before 4.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.c If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible.
4.d If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.d.a store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.d.b sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.
4.e If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.f Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible.
4.g Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. Failure to do so may affect any warranty claims that you make thereafter. If you sign for the goods whether checked or not by you, it will be deemed that the goods are to your satisfaction and have been sold and delivered to you as ordered..

5 Risk/Title
5.a The goods are at your risk from the time of delivery.
5.b Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.b.a the goods, and
5.b.b all other sums which are or which become due to the Supplier from you on any account.
5.c The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

6. Title for Business Customers
6.a If you are a business customer until ownership of the goods has passed to you, you must:
6.a.a store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier´s property;
6.a.b not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.a.c hold the proceeds of the insurance referred to in condition 6.a.b on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.b If you are a business customer your right to possession of the goods shall terminate immediately if:
6.b.a you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.b.b you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.b.c you encumber or in any way charge any of the goods.

7. Your right of cancellation
7.a You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
7.b To exercise your right of cancellation, you must give written notice to the Supplier by hand or post, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.c Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address given. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 9, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.
7.d Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.e Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.f You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
7.g A restocking fee of 30% will apply for all cancelled orders after the 8th day of receipt of such order.

8. Damaged Goods & Shortfalls
8.a If goods arrive in a damaged condition or there is a shortfall in the goods, you must refuse the goods and inform us immediately with full details.

9. Returns
9.a On request, a Returns Authorisation Form will be sent via e-mail together with a Returns Authorisation Number, this will allow the Buyer to return the goods.
9.b This form must be completed and returned with the items.
9.c NO goods will be accepted at our warehouse without a Returns Authorisation Form and RA Number.
9.d In the event that the Buyer mistakenly orders the wrong product, The Seller will refund the cost of the goods (less the initial delivery charge) when they are received back by the Seller in a re-saleable condition.
9.e The cost of return to the Seller shall be paid by the Buyer and will not be refunded.
9.f  GREENPOD is unable to refund for goods that have been removed from their original packaging (i.e. taken out of its plastic wrap) or any item that is not in its original condition (is damaged or used). It is the customer's responsibility to check that the correct goods have been received before unwrapping goods supplied by GREENPOD.
9.g All goods that are being returned must be re-packed to the same standard of protection as when the Buyer received them, and must be returned within 30 days. Returned goods received after 30 days or that are damaged in transit due to poor packaging will NOT be refunded, and will be returned to the Buyer.
9.h The Returns Procedure
9.h.a. A Returns Authorisation Form must accompany all returns. Please ensure that ALL sections are completed: including full name, address and a daytime telephone number, also the Invoice Number, and a brief description of the situation that needs to be resolved.
9.h.b. All returns must be sent back to the Seller by registered post or by other means that require a signature of receipt of the goods at the Sellers warehouse or reception.

10. Warranty
10.a All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.
10.b This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval.
10.c If the goods supplied to you are damaged on delivery, you should notify the Supplier immediately.
10.d If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the defect or complaint.

11. Limitation of Liability
11.a Subject to 9.b below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
11.a.a there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
11.a.b such loss or damage is not a reasonably foreseeable result of any such breach;
11.a.c any increase in loss or damage resulting from breach by you of any term of this contract.
11.b Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
11.c If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

12. Data Protection
12.a The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
12.b Online credit card transactions are handled securely by specialised payment processors. They comply with the Payment Card Industry (PCI) Data Security Standards (DSS) and are externally audited in this respect.

13. Images
Product images are for illustrative purposes only and may differ from the actual product.

14. Privacy
The Supplier are aware that you the consumer are concerned as to what happens with personal information provided by you. We respect your privacy and treat all information as private and confidential, we will only use information supplied by you for the purpose of internal accounts purpose, delivery of goods, and for us to keep in contact with you from time to time regarding your order progress. We may also use this information for improving our quality of service and inform you of promotional deals we are offering from time to time.
We do not and will not sell or release information provided by you to any other third parties, except when in connection with your orders, or in exceptional cases of debt recovery. Unless required by law. For our full Privacy Policy please click here

15. Cookies
The use of cookies enable us to keep track of your shopping patterns thus enabling us to identify you. Should you wish you can disable cookies through the browser settings.

16. Trade Marks & Logos
All Trade Marks & Logos used belong to their respective owners, and we will comply, acknowledge and respect the owner's wishes as and when requested.

17. Copyright
All contents in this web-site including text, images, designs, graphics, logos is the property of the Supplier and is protected by United Kingdom and International copyright laws. You may not use, copy and/or extract any part or parts of this web site for your own use without the express written consent of the Supplier

18. Deliveries made by the Royal Mail
Please allow 10 working days (Mon to Fri) (Usually only 1-2 days) for all deliveries made by the Royal Mail. If not received after 15 working days we will trace the parcel and re-send your order if it has been lost. If we send out a second parcel and the first parcel is also received, the first parcel must be returned. If the parcel is not returned we will charge you for the outstanding parcel.

19. Tax Charges
19.a For orders made from within the European Union, 15% UK VAT is added. The only exception to this is the Channel Islands, where no VAT is charged.. Any other taxes or import duties will be the responsibility of the purchaser.
19.bThe purchaser is the importer or introducer to their destination and is responsible for all declarations of import to responsible authorities in the country of delivery. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site in the United Kingdom. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchased.

20. Force Majeure
20.a  We reserve the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by You (without liability to You) if We are prevented from or delayed in the carrying on of Our business dues to circumstances outside Our reasonable control including, without limitation, strike, lock-out or other industrial action (whether or not relating to either party’s workforce), terrorist activity, civil commotion, government action, acts of God, war or national emergency or other circumstances beyond Our reasonable control provided that, if the event in question continues for a continuous period in excess of three months then You shall be entitled to give notice in writing to terminate the Contract.

21. Miscellaneous
21.a The headings to these Conditions are for convenience only and shall not affect their construction.
21.b  Where the context so admits reference in these Conditions to one gender shall include each other gender and words denoting the singular shall include the plural and vice-versa.
21.c References to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.
21.d Failure or delay by Us in enforcing or partially enforcing any provision of these Conditions shall not be construed as a waiver of any of Our rights under these Conditions or the Contract. No waiver of any of these Conditions by either party shall be deemed to be a further or continuing waiver of any subsequent breach of that term or condition or any other term or condition.
21.e You shall not be entitled to assign or sub-licence or part with possession of any of Your rights or liabilities hereunder. We shall be free to sub-contract the performance of all or part of Our obligations hereunder.
21.f   A person who is not party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract or these Conditions.
21.g  If any portion of these Conditions are held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these Conditions shall not be affected.

22. Notices and Service
22.a  Any notice required under these Conditions or by statute, law or regulation shall (unless otherwise provided) be in writing and delivered in person, sent by registered mail or sent by email to: info@greenpod.co.uk
22.a.a In Our case, to Our trading office or such address as We may from time to time designate by notice hereunder;
22.a.b In Your case, to Your registered office (if You are a limited company) or (in any other case) to any of Your addresses set out in any document which forms part of these Conditions or such other address as shall be notified by You to Us.
22.b  Any such notice shall be considered to have been given on the first working day of actual delivery or sending by email or in any event within 2 working days after it was posted in the manner hereinbefore provided.

23. Governing Law
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts.

24. Brand & Logo Use

Epson®, HP®, Dell®, Lexmark®, Canon®, Brother®, Samsung® and other manufacturer brand names and logos are registered trademarks of their respective owners. Any use of a brand name or model designation for a non-OEM" cartridge is made solely for purposes of demonstrating compatibility.

Errors and Omissions Excluded/Excepted (E&OE).